Shipping policy

We are pleased to offer our free Click & Collect service for pick-up at our stall located within Lincoln Central (Cornhill) Market. Orders are usually ready within 2 hours. Please note the market is closed on Mondays & Tuesdays, except during school holidays. If you need to pick up an order on closed days, we can arrange an alternative pickup point. 

If you require your order to be posted to you:

Standard delivery is charged at £3.95
For orders over £35 postage is free. 

We make every effort to deliver all products within 3-10 working days of your order. Where this is not possible, we will notify you and agree a schedule for delivery. All deliveries are despatched via Royal Mail’s Signed For (Second Class) Service. Upon despatch we will provide you with an estimated delivery date and postal reference number by which to track progress of your order.
Deliveries can only be made to you at the address provided by you at the time of order. All deliveries require a signature upon receipt.

If the goods are lost or damaged in transit, please let us know promptly.

If you haven’t received your order within the anticipated time frame (2-5 working days of despatch) and haven’t received a card advising of attempted delivery, we would suggest you contact your local sorting office to see if they are holding your parcel for you to collect. To find the contact details for your local Royal Mail sorting office, please call: 0800 740 740.
Royal Mail deliver to 99.9% of UK addresses but may decline to do so where there is a risk to health and safety. Deliveries to island addresses may be subject to delays, depending upon access available by air or sea. Deliveries to the Channel Islands and Isle of Man may also be subject to delays due to Customs checks.

Please be aware that will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.